TERMS AND CONDITIONS
Preamble
Website www.christina-paris.com (hereinafter referred to as the “Site”), is published by JELIC SARL, whose registered office is located at 66 AVENUE DES CHAMPS ELYSEES, 75008 PARIS.
Identified with the RCS of Paris under the number 447 820 150 00046.
Anyone making a purchase on the site www.christina-paris.com (hereinafter referred to as the "Client").
The Customer hereby formally declares that he is an individual, natural person, non-professional or trader, that he is of age or has parental authorization and that he has full and entire legal capacity to contract and perform an online order on the site www.christina-paris.com .
These general conditions of sale govern the contractual relationship between JELIC SARL and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior, express and written derogation.
JELIC SARL reserves the right to adapt or modify these General Conditions of Sale at any time. Each order will be deemed to have been subscribed according to the terms of the GCS in force on the day of its placing on the site. www.christina-paris.com the date of posting of the T&Cs being the date of entry into force.
For any question relating to an online purchase, the Customer can contact the
Customer Service-JELIC SARL
• Either by telephone on +33 (0)1.44.88.56.60, Monday to Friday from 9:30 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.
• Either by email to the following address: contact@christina-paris.com
Article I - The product
In accordance with Articles L. 111-1 and L. 111-3 of the Consumer Code, the essential characteristics and prices of the products offered for sale by JELIC SARL are available on the Site.
JELIC SARL takes the greatest care in the presentation and description of its products to best satisfy the Customer's information. However, it is possible that non-substantial errors may appear on the Site, which the customer acknowledges and accepts. The information is provided for information only.
Similarly, the photographs on the Site are not contractual.
Article II - The order
Order taking on the Site is subject to compliance with the procedure set up by JELIC SARL, embodied by a succession of different steps that the Customer must imperatively follow to validate his order. The Customer will have the possibility, before definitively validating his order, to check the details of it and its total price, and to correct any errors, before confirming it to express his acceptance.
Any order confirmed by the Customer constitutes a sales contract and acceptance of all the stipulations herein.
In accordance with article L. 122-1 of the Consumer Code, JELIC SARL may refuse any order from a Customer if it is abnormal, placed in bad faith or for any other reason, in particular if there is a dispute with the Customer or an incident relating to the payment of a previous order or which would contravene the provisions hereof. In this case, JELIC SARL will inform the Customer by e-mail. If the Customer fails to correct erroneous or contrary elements to these GCS, JELIC SARL reserves the right not to process his order.
We reserve the right to refuse an order for a legitimate reason, such as in the following cases:
• The item ordered is no longer in stock.
• We were unable to obtain payment authorization.
• An error has been identified in the information relating to the product, including with regard to the price or a promotion.
• If we suspect fraudulent activity.
JELIC SARL undertakes to honor within the limits of available stocks and in the event of unavailability to inform the customer by any means whatsoever, within 2-5 days (excluding weekends and public holidays) of the order. .
However, we inform you that this preparation period may be extended in the event of a high period of activity. In the absence of availability of the item(s) ordered, JELIC SARL undertakes to reimburse it(these).
Article III - Price and terms of payment
1 - PRICE DETERMINATION
The price of the products sold on the Site is indicated respectively by article and reference. The prices of the products are indicated in euros, all taxes included, excluding participation in shipping costs, for France and the countries of the EEC.
The total price of the order is indicated at the payment stage.
JELIC SARL reserves the right to modify its prices at any time. The products will be invoiced on the basis of the prices in force at the time of the recording of the order, subject to availability.
The period of validity of the offers and prices is determined by updating the Site.
JELIC SARL will not reimburse any price difference between the time the order was placed and a subsequent price drop.
2 - PAYMENT TERMS
The products are payable in cash on the day of the actual order.
Payment for purchases is made:
-By credit card bearing the CB symbol.
Online STRIPE allows you to pay via a bank server in a secure environment. Your bank card number is therefore directed to your bank's servers, your payment is made directly to a bank in a secure environment without going through the store's server, a guarantee that is all the more important as your numbers are known. only from our banking partner.
The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of the said centers, the order will be automatically cancelled. Furthermore, JELIC SARL reserves the right to refuse any order from a customer with whom there is a dispute.
JELIC SARL implements all means to ensure the confidentiality and security of data transmitted on the Site.
- PayPal: This solution allows you to pay online without communicating your financial information during the transaction, these are protected and encrypted. You have the possibility to make your purchases by entering only PayPal email and password or to pay directly with your credit card without creating an account. In case of cancellation of the order, the PayPal account will be automatically credited. In the event of cancellation or breakage of the item(s) ordered, the amount will be partially or totally refunded to the PayPal account. Learn more about PayPal .
The data recorded and kept by JELIC SARL constitutes proof of the order and of all past transactions. The data recorded by the payment system constitutes proof of financial transactions.
3 - FIGHT AGAINST FRAUD
JELIC SARL reserves the right to check the validity of the payment, before shipping the order, by any means it deems necessary (including identity documents, proof of address, etc.).
Article IV – Delivery
The Customer chooses one of the delivery methods offered on the Site when placing the order:
The shipment is made to the delivery address indicated by the Customer when ordering, it being specified that this must be the residence or work address of the Customer or of any other natural person of his choice. Delivery cannot be made to PO boxes.
The amount of delivery costs depends on the amount of the order and the delivery method chosen by the Customer. The amount of the delivery costs is indicated to the Customer before the validation of the order.
So that the delivery times can be respected, the Customer must ensure that he has communicated to JELIC SARL, before the validation of his order, exact and complete information concerning the delivery address (such as, in particular and without limitation street number, building number, staircase number, access codes, names and/or intercom numbers, specific delivery instructions, etc.).
For the range Colissimo the times indicated are indicative, they correspond to the average processing and delivery times. For Chronopost, the carrier undertakes to deliver within 24 working hours, provided that the contact details provided are exact and complete.
Deliveries are made on weekdays (excluding Sundays, public holidays, strikes and bad weather).
The times indicated are indicative times, corresponding to the average processing and delivery times. JELIC SARL cannot be held responsible for the consequences due to a delay in delivery that is not its fault.
All orders placed on www.christina-paris.com are intended for the personal use of customers. Customers or recipients of the products are prohibited from any partial or total resale of the products. JELIC SARL de facto disclaims any legal liability if the payment of taxes was not made by the customer.
RELAY PACKAGE
Your package is delivered to you at a merchant near your address. 4200 merchants of the PICKUP network, near your home, your place of work or vacation, to which you wish to have your delivery delivered.
You will be informed of the availability of your package by email. You have 10 working days to pick it up. After this time your parcel will be returned to sender.
COLISSIMO
Your package is delivered to you in person or delivered to your mailbox. If its size does not allow delivery to a mailbox, it will be made available to you at the post office to which you are attached. You have 10 working days from the arrival of your package at the post office to collect it. After this time, it will be returned to us.
INTERNATIONAL COLISSIMO
In case of absence, a distancing notice is left in the recipient's mailbox, it indicates the coordinates of the post office where to collect the package.
The recipient has 15 consecutive days to recover it, after this period, the package will be returned to us. Upon receipt, a refund will be made, the customer will be notified by email.
Customs charges are the responsibility of the customer.
CHRONOPOST
The carrier undertakes to deliver within 24 working hours (excluding weekends and public holidays), once the order has been received (in metropolitan France).
The Customer is required to check the condition of the packaging as well as the products upon delivery. In the event of a damaged package (already opened, missing products, etc.), the Customer undertakes to notify the carrier and JELIC SARL of all its reservations within 48 working hours of receipt of the product by email to:
contact@christina-paris.com
The customer has 48 hours to declare the anomalies observed, otherwise, no action can be considered against the carrier in accordance with article L. 133-3 of the Commercial Code.
Always check your package upon arrival. If you wish to make reservations with the carrier in the event of missing items or damage, you can contact Chronopost consumer service on 09 69 391 391.
UPS
The carrier undertakes to deliver the package before 7 p.m. for any order taken care of by their platform before 2 p.m. (excluding weekends and public holidays). The delivery time for Corsica is 72 hours.
You will be able to track the delivery of your order by logging on to www.ups.com with the tracking number in the shipping email.
The customer has 10 days to withdraw his package. After this time, it will be automatically returned to us.
The deadlines for each carrier are as follows:
Relay points: 4 to 8 days depending on the opening hours of the relay point
Colissimo domicile: 2 to 5 working days (Monday-Friday)
Chronopost: 1 to 2 in Metropolitan France (excluding weekends and public holidays)
Chronopost international: 5-12 days depending on destination
UPS Outside France: 2-7 days depending on destination
Article V - Right of withdrawal
The legal right of withdrawal and the "satisfied or refunded" guarantee do not apply to articles made according to specific customer requirements or to clearly personalized articles.
In accordance with the provisions of Article L. 121-21 of the Consumer Code, the Individual Customer has a right of withdrawal which he may exercise without reason within fourteen (14) clear days from delivery. of the order which will be exercised by the return at its expense of new products (in their original packaging, unworn, unwashed).
The Customer must send an email to customer service: contact@christina-paris.com , specifying the order number as well as the references of the returned products.
Items returned incomplete, damaged, worn or soiled will not be taken back.
The returned item will be refunded to the customer within a maximum period of thirty days from its receipt by JELIC SARL. It is up to the customer to keep any proof of return, namely a return by registered parcel or by any other means giving a certain date to its dispatch.
The refund will be made by crediting the amount to be refunded to the customer's bank account debited during the transaction, or by a credit note (excluding postage and return costs).
For countries outside the EEC, please specify to the customs services that this is a return for non-compliance.
Items returned incomplete, damaged, damaged, damaged or soiled by the customer will not be refunded.
Return the package to the following address:
JELIC SARL - CUSTOMER SERVICE
275 SAINT-DENIS STREET
75002 PARIS
FRANCE
Article VI – Reimbursement
The customer has 14 days after receipt of the package to return the item(s) ordered.
To do this, he must send an email to customer service: contact@christina-paris.com , specifying the order number as well as the references of the returned products.
The item(s) must be returned on time, as is (unworn, unwashed, unaltered) with their original label(s) and packaging to the following address:
JELIC SARL - CUSTOMER SERVICE
275 SAINT-DENIS STREET
75002 PARIS
FRANCE
Reimbursement will be made using the same method of payment chosen by the Customer at the time of his order.
The returned item will be refunded to the customer within a maximum period of thirty days from its receipt by JELIC SARL.
The return costs as well as the risks associated with the return of the product are expressly the responsibility of the Customer, who acknowledges and accepts it by adhering to these GCS.
For countries outside the EEC, please specify to the customs services that this is a return for non-compliance.
Items returned incomplete, damaged, damaged, damaged or soiled by the customer will not be refunded.
No exchange is made, the items are refunded. The customer is invited to place a new order.
Article VII – Warranties
In any case, JELIC SARL cannot be held responsible for non-compliance with the regulations and laws in force in the receiving country.
The stipulations of these GCS are without prejudice to the legal guarantees, and in particular the guarantee against hidden defects referred to in articles 1641 and following of the Civil Code.
Articles L.211-4 of the Consumer Code:
“The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. »
Article L.211-5 of the Consumer Code:
“To be in conformity with the contract, the good must:
1/ Be specific to the use usually expected of a similar item and, where applicable:
- Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2/ Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. »
Article L.212-12 of the Consumer Code: “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »
Article 1641 of the Civil Code: "The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer does not would not have acquired, or would have given only a lesser price, if he had known them. »
Article 1648 para. 1 of the Civil Code: “The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »
Article VIII – Duration
These T&Cs apply for the entire duration of the online services and products offered by JELIC SARL.
Article IX - Applicable law
Any order automatically entails the customer's acceptance of the T&Cs.
These T&Cs are governed by French law.
In the event of a dispute, only the French courts will have exclusive jurisdiction.
It is recalled that as a general rule, subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors his financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution.
In addition, the European Commission has set up an online dispute resolution platform. The platform is accessible at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR
Any dispute will fall under the exclusive jurisdiction of the French courts of the Customer's place of residence (regardless of the place of delivery), in the absence of an amicable agreement between the Customer and JELIC SARL.
Article X - IT provisions and freedoms
The information collected by JELIC SARL during an order from the Customer is necessary for the management of the transaction and, for this purpose, may be communicated in whole or in part to the service providers of JELIC SARL involved in the execution of the order. .
The Customer is informed that this same personal data may also be collected by an organization in charge of analyzing orders and combating credit card fraud.
In accordance with the provisions of law n° 78-17 of January 6, 1978 known as "Informatique et Libertés", the processing of personal information relating to customers has been declared to the National Commission for Computing and Freedoms (CNIL). The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with JELIC SARL.
All the information in your account is only used in the context of your commercial relationship with JELIC SARL. This information is never shared with third parties or resold. Your banking information is never in our possession.
The Customer also has the right to object, for legitimate reasons, to the processing of personal data concerning him. Such opposition will, however, make it impossible to execute the order.
The Customer may exercise these rights by sending a letter accompanied by proof of identity to the following address:
JELIC SARL - CUSTOMER SERVICE
275 SAINT-DENIS STREET
75002 PARIS
FRANCE
Article XI - Retention and archiving of transactions
The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the Civil Code.
Section XII – Cookies
During the consultation of the site, information relating to the navigation of the Customers is likely to be recorded in "Cookies" files installed on their terminal (computer, tablet, smartphone). These cookies are issued by JELIC SARL in order to facilitate navigation on the site and make it possible to recognize the Customers' browser when they are connected to the Site.
These cookies are issued in order to:
- Establish attendance statistics (number of visits, page views, abandonment in the ordering process)
- Adapt the presentation of the Site to the display preferences of the terminals,
- Memorize information entered in forms, manage and secure access to reserved and personal spaces such as the Customer account and to manage the Order basket.
- JELIC SARL reserves the right to install cookies in the Customer's computer during visits to the Site.
A cookie is a small file that is sent to the Customer's computer and stored on its hard drive. If the Customer is registered with JELIC SARL, his computer will store an identifying cookie which will save him time each time he returns to the JELIC SARL site because he will remember the Customer's email address.
A cookie does not allow the Customer to be identified but is intended to signal any previous visit by the Customer to the Site in order to help JELIC SARL to personalize its services.
The Customer can make settings so that cookies are deactivated and thus prevent cookies from being installed, without his express consent, on his computer. Any configuration implemented by the Customer may modify Internet browsing and the conditions of access to certain services on the Site requiring the use of Cookies.
The Customer may express and modify his wishes in terms of cookies at any time, by the means described below.
For more details, the user can also consult the CNIL website and in particular the page: https://www.cnil.fr/fr/recommandation-sur-les-cookies-quelles-obligations-pour-les-responsables-de-sites-quels-conseils
The user can also type "cookies" in the "help" section of his browser to access the configuration instructions.
JELIC SARL is in no way responsible in any capacity whatsoever for the content or operation of any social networks, including those that may be linked to the Site.
Article XIII- Commercial Offers And Newsletters
JELIC SARL is likely to send Customers information relating to the brand's Articles and commercial offers by post, email, sms, telephone or via all the web spaces run by JELIC Sarl on social networks, subject to acceptance. prior.
The Customer has the option at any time to oppose these commercial prospecting mailings free of charge, by clicking on the "unsubscribe" link appearing in each email or, by making the request to a store, via his account. internet, by mail.
Article XIV- Intellectual Property
All elements of the site www.christina-paris.com whether visual or sound, including the brand, logo, texts, photos, videos and domain name, are protected by copyright, trademark law or patents. The Site Editor holds an exclusive licensing and operating agreement granted by their owner. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code.
Any total or partial reproduction of the site or any of its audio, visual or text content is strictly prohibited without express prior written agreement.